User Feedback
For how long will the User Feedback data be available for download?
Only the last 7 day’s data will be available for download.
Where can I check my User Feedback data?
User Feedback data is available inside campaigns under the “STATS” tab. Businesses can select the timeline for the reporting and use the export report option to download the user feedback data. The cumulative feedback dashboards are also available ...
Can user feedback campaigns be edited?
Once the user feedback campaign is live, it cannot be edited.
What happens when a date, Number Group, and Call Type overlap in multiple campaigns?
In this scenario, businesses, while setting up feedback campaigns, should avoid running campaigns on the same date across a Number Group. While running multiple campaigns on the same number of groups, the Call Type must be different, or the campaign ...
How many feedback questions can be added to a feedback campaign?
A maximum of three feedback questions can be added to a user feedback campaign. These can be a combination of Call Ratings and Questions[Multi-choice short, Multi-choice long, and Free Text] or either of them.
What are the call type available for User Feedback?
Currently, businesses can create campaigns with the following call types: Missed / Rejected Calls: Campaign to gauge feedback from users who missed/rejected the call from your verified business. Answered Calls: Campaign to gauge feedback from users ...
What are the guidelines for creating campaign names?
The campaign name should be easily identifiable with the purpose of the feedback campaign being setup. The campaign name is a mandatory step in creating a user feedback campaign. Users give a campaign name with a limit of 50 characters.
In what formats can User Feedback be available for businesses?
Businesses can set up user feedback campaigns in two formats: Call Ratings: Available only on answered calls to gauge the quality of the call. This helps businesses to optimize calling efficiency and performance. Questions: Available on Answered, ...
What is User Feedback? How does it help?
The feature takes the guesswork out of customer feedback. With User Feedback, businesses get a quick and easy way to gather valuable insights and opinions from their customers after each call. Not only will User Feedback helps businesses understand ...
Can I change the order of my question in a feedback campaign?
Feedback question order can be changed only while creating a new campaign. The toggle option beside the campaign cards can be used to shuffle the order of questions. Illustration: For example, the third question will now be reordered as the second ...
What survey questions options are available when I select call type as “Missed/Rejected”?
If the call type is “Missed/Rejected” for a feedback question, only “Questions” will be available for the campaign.
How to end a User Feedback campaign?
Click on the “Stop” button on the main User feedback status page to end a campaign. Post that, confirm the action by clicking the “End Campaign” button.
How to create a User Feedback campaign?
Step 1: Post enabling the feature, start creating a feedback campaign. Step 2: Start by adding the campaign details. Campaign Name: The campaign name should be easily identifiable with the purpose of the feedback campaign being setup. Add ...
How to enable the User Feedback feature?
Step 1: To enable User Feedback, login into your Truecaller business console. Click on the User Feedback option from the left navigation menu. Post that click on the “Enable User Feedback” button to enable the feature. Step 2: Click the “Enable” ...
For which subscription plan is the User Feedback feature available?
The User Feedback feature is only available on the Advanced and Enterprise subscription plan.