What survey questions options are available when I select call type as “Missed/Rejected”?

If the call type is “Missed/Rejected” for a feedback question, only “Questions” will be available for the campaign.

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• What are the call type available for User Feedback?

  Currently, businesses can create campaigns with the following call types: Missed / Rejected Calls: Campaign to gauge feedback from users who missed/rejected the call from your verified business. Answered Calls: Campaign to gauge feedback from users ...

• In what formats can User Feedback be available for businesses?

  Businesses can set up user feedback campaigns in two formats: Call Ratings: Available only on answered calls to gauge the quality of the call. This helps businesses to optimize calling efficiency and performance. Questions: Available on Answered, ...

• How to create a User Feedback campaign?

  Step 1: Post enabling the feature, start creating a feedback campaign. Step 2: Start by adding the campaign details. Campaign Name: The campaign name should be easily identifiable with the purpose of the feedback campaign being setup. Add ...

• Under which plans is the Call Me Back feature available?

  The Call Me Back feature is only available with the Advanced and the Enterprise plan.

• What happens when a date, Number Group, and Call Type overlap in multiple campaigns?

  In this scenario, businesses, while setting up feedback campaigns, should avoid running campaigns on the same date across a Number Group. While running multiple campaigns on the same number of groups, the Call Type must be different, or the campaign ...