In what formats can User Feedback be available for businesses?
Businesses can set up user feedback campaigns in two formats:
Call Ratings: Available only on answered calls to gauge the quality of the call. This helps businesses to optimize calling efficiency and performance.
Questions: Available on Answered, Missed/ Rejected Calls to ask qualitative questions from users, helping drive business insights.
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For which subscription plan is the User Feedback feature available?
The User Feedback feature is only available on the Advanced and Enterprise subscription plan.
Where can I check my User Feedback data?
User Feedback data is available inside campaigns under the “STATS” tab. Businesses can select the timeline for the reporting and use the export report option to download the user feedback data. The cumulative feedback dashboards are also available ...
How to create a User Feedback campaign?
Step 1: Post enabling the feature, start creating a feedback campaign. Step 2: Start by adding the campaign details. Campaign Name: The campaign name should be easily identifiable with the purpose of the feedback campaign being setup. Add ...
What are the call type available for User Feedback?
Currently, businesses can create campaigns with the following call types: Missed / Rejected Calls: Campaign to gauge feedback from users who missed/rejected the call from your verified business. Answered Calls: Campaign to gauge feedback from users ...
What is User Feedback? How does it help?
The feature takes the guesswork out of customer feedback. With User Feedback, businesses get a quick and easy way to gather valuable insights and opinions from their customers after each call. Not only will User Feedback helps businesses understand ...