What are the guidelines for creating campaign names?
The campaign name should be easily identifiable with the purpose of the feedback campaign being setup. The campaign name is a mandatory step in creating a user feedback campaign. Users give a campaign name with a limit of 50 characters.
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How to create a User Feedback campaign?
Step 1: Post enabling the feature, start creating a feedback campaign. Step 2: Start by adding the campaign details. Campaign Name: The campaign name should be easily identifiable with the purpose of the feedback campaign being setup. Add ...
Can I change the order of my question in a feedback campaign?
Feedback question order can be changed only while creating a new campaign. The toggle option beside the campaign cards can be used to shuffle the order of questions. Illustration: For example, the third question will now be reordered as the second ...
How to end a User Feedback campaign?
Click on the “Stop” button on the main User feedback status page to end a campaign. Post that, confirm the action by clicking the “End Campaign” button.
How many feedback questions can be added to a feedback campaign?
A maximum of three feedback questions can be added to a user feedback campaign. These can be a combination of Call Ratings and Questions[Multi-choice short, Multi-choice long, and Free Text] or either of them.
Are there any guidelines around the Call Reason text?
The call reason text should be <= 50 characters The reason mentioned must be crisp, meaningful, and easy to understand from the end user's call perspective The text should be free from grammar or spelling errors Should be moderated and free from ...