Product Info
Can we get a customized Caller ID or can we choose the color of the Caller ID?
We have two Caller IDs available - Verified Caller ID and Priority Caller ID. Caller ID cannot be customized as it's a standard experience of adding trust, safety, identity, and context with a similar experience for users.
What are the iOS settings to enable the Verified Business Caller ID badge?
In order to enable Truecaller on your iPhone, please follow these steps: Open Phone settings on your iOS device Tap on ‘Phone’ and then ‘Call Blocking & Identification’ Turn on all the options for Truecaller Read our detail blog on “How to setup ...
Where can I find analytics of my Number Groups?
You can visit the Analytics section on the business console and select a specific Number Group to check the performance and get detailed insights on calling use case/processes. The date range option is also available to to filter Number Groups as ...
How to activate Number Grouping on the Truecaller business console?
Number Grouping for new users on the Truecaller business console: Step1: Post completion of your onboarding and payment checkout, users can start with creating your Business Caller ID/Label Step 2: Caller ID/Label Creation Ensure your using a ...
What is Number Grouping on the Truecaller business console?
Number groups will allow you to manage your phone numbers with ease and get granular information related to each number group you create. You can now create number groups for certain processes according to your internal team needs. Please note, the ...
Are there any criteria for getting access to products in the pipeline?
There are no criteria as such. However, as part of our early access program, we reach out to our customer community from time to time to give them access to our upcoming product to get first-hand feedback and insights to enrich the product ...
Can we use virtual numbers? If yes, What type of numbers can we use?
Yes, you can use virtual/cloud telephony numbers. All official business-owned CLI, PRI, DID, Landline, Mobiles, and virtual numbers can be onboarded.
What is the difference between priority and verified business calls?
Verified Calls Priority Calls Verified badges are approved after Truecaller vets the identity of the business and onboards to any of the pricing plans opted. Priority Caller ID is a subset of the Verified Caller ID. Exclusively for calls made by ...
Does Truecaller Verified Caller ID work for iOS users?
Yes, Verified Business Caller ID is supported on iOS. Due to iOS restrictions, the UI will be different from Android.
What are the activation timelines for Truecaller Verified Business Identity during onboarding?
It takes up to 48 business hours for verified business caller id to get activated, after approval of prerequisite documents to be submitted.
Does Truecaller Verified Business Identity work on all telco networks, phones, and OS platforms?
Verified Identity works on all devices that support the Truecaller application, i.e., Android & iOS. It works across all devices within these OS, and of course, it's a network-agnostic solution.