Can we use virtual numbers? If yes, What type of numbers can we use?
Yes, you can use virtual/cloud telephony numbers. All official business-owned CLI, PRI, DID, Landline, Mobiles, and virtual numbers can be onboarded.
Related Articles
When users upload numbers on the console, and some numbers fail showing the status ""Invalid"", how can users identify what actually happened? And what does each error mean?
Currently, there are 3 types of errors being displayed on the business console: "failed": when numbers are uploaded but will come in SPAM "invalid": numbers might already be in the system in a different account "error occurred/zero numbers": ...
What survey questions options are available when I select call type as “Missed/Rejected”?
If the call type is “Missed/Rejected” for a feedback question, only “Questions” will be available for the campaign.
What happens when a date, Number Group, and Call Type overlap in multiple campaigns?
In this scenario, businesses, while setting up feedback campaigns, should avoid running campaigns on the same date across a Number Group. While running multiple campaigns on the same number of groups, the Call Type must be different, or the campaign ...
How will the SPAM update happen? How will I know which numbers are SPAM?
The self-serve portal is updated live with the status of all onboarded numbers. In addition, an automated email is triggered when the number crosses the spam threshold so that you are aware of the same.
Does Truecaller Verified Business Caller ID help in removing spam from my numbers?
Truecaller Verified Business Caller ID does not remove spam. Onboarding with the verified business program does not guarantee spam removal or number whitelisting. When a verified number is identified as spam by Truecaller’s spam algorithm, an ...