Spam Management
How does Truecallers spam detection happen on the app?
Truecaller spam lists are created by our user community which chooses to report unsolicited calls and SMS messages. By enabling the creation of a spam directory it helps our users to avoid: Fraud or criminal activity Abusive or obscene calls (to ...
How is spam calculated?
Truecaller’s proprietary machine-learning algorithm benchmarks spam against a number based on a number of parameters including, but not limited to user feedback, call recency, call frequency, average call duration, etc, and there is no defined number ...
Why shouldn’t you press the panic button when marked as spam?
Truecaller Verified Business Caller ID ensures you don’t miss out on your high-intent users, with branded and contextual business calls. However, your low-intent users may still perceive your business calls as intrusive in nature and mark you as ...
Does Truecaller Verified Business Caller ID help in removing spam from my numbers?
Truecaller Verified Business Caller ID does not remove spam. Onboarding with the verified business program does not guarantee spam removal or number whitelisting. When a verified number is identified as spam by Truecaller’s spam algorithm, an ...
If the numbers are still spam after opting for Truecaller Verified Business Caller Id, what is the value add?
Truecaller Verified Business Caller ID is a brand identity solution. It will help you showcase your brand name, logo, and industry tags to establish brand safety and trust in communication while also preventing identity theft by scammers. There will ...
How will the SPAM update happen? How will I know which numbers are SPAM?
The self-serve portal is updated live with the status of all onboarded numbers. In addition, an automated email is triggered when the number crosses the spam threshold so that you are aware of the same.
What happens when I breach the spam threshold?
When the spam threshold is breached by a verified number, an additional tag showing the spam score shall be displayed. The number is demoted to a verified number in case of priority calls, and the same number can never be updated as a priority call. ...
What is the SPAM threshold?
We have a proprietary machine-learning algorithm to calculate the spam threshold on a number based on call recency, call frequency, average call duration, call pickup rate, etc. And there is no fixed number for the spam threshold.