Where can I find my Call Reason analytics dashboard and what does it cover?

Call Reason analytics can be found on the third page of the analytics dashboard.

You can select the third page to view Call Reason analytics.

Details covered in the Call Reason analytics dashboard:

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• How to activate Call Reason from the Truecaller business console?

  Step 1: To add Call reason you need to click on the Call reason option on the left hand menu and then click on the “Create call reason” button to start the process. Step 2: Add the Call reason as per your calling intent following the guidelines. The ...

• What insights are available on the analytics dashboard?

  The analytics dashboard has multiple reports enabled based on the features that are linked to your plan, each covering comprehensive insights to help you up your calling game.  ​ Performance Metrics: In this report, get a snapshot of your overall ...

• When will the analytics dashboard update?

  The analytics dashboard updates every 24 hours. And there is a latency of 24 hours like any other standard analytics product/module available in the market.

• What is Call Reason?

  Call Reason enables Verified Businesses to let their customers know why they are calling them. It helps in adding context to business calls and improves customer confidence by communicating even before the call is picked up. 

• What languages does Call Reason support ?

  Call Reason currently only supports English, Arabic & Hebrew but we are working on supporting other languages soon.