The analytics dashboard has multiple reports enabled based on the features that are linked to your plan, each covering comprehensive insights to help you up your calling game. Performance Metrics: In this report, get a snapshot of your overall ...
The analytics dashboard updates every 24 hours. And there is a latency of 24 hours like any other standard analytics product/module available in the market.
Call Reason analytics can be found on the third page of the analytics dashboard. You can select the third page to view Call Reason analytics. Details covered in the Call Reason analytics dashboard:
You can visit the Analytics section on the business console and select a specific Number Group to check the performance and get detailed insights on calling use case/processes. The date range option is also available to to filter Number Groups as ...
Step 1: Reports can be downloaded by clicking on the three-dot menu in the right-hand corner of the dashboard. Step 2: The Download option will be available in PDF and CSV format.