What is the prerequisite to start Call Reason?

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• How to activate Call Reason from the Truecaller business console?

  Step 1: To add Call reason you need to click on the Call reason option on the left hand menu and then click on the “Create call reason” button to start the process. Step 2: Add the Call reason as per your calling intent following the guidelines. The ...

• What is Call Reason?

  Call Reason enables Verified Businesses to let their customers know why they are calling them. It helps in adding context to business calls and improves customer confidence by communicating even before the call is picked up. 

• What languages does Call Reason support ?

  Call Reason currently only supports English, Arabic & Hebrew but we are working on supporting other languages soon.

• How to remove Call Reason on the Truecaller business console?

  For removing a numbers from Call Reason you need to select from your existing list of Call Reason. Then select either of the two options; Number Grouping or List Upload mode to remove the Call Reason. Please note it will take 48 business hours for ...

• Are there any guidelines around the Call Reason text? 

  The call reason text should be <= 50 characters The reason mentioned must be crisp, meaningful, and easy to understand from the end user's call perspective The text should be free from grammar or spelling errors Should be moderated and free from ...