What insights are available on the analytics dashboard?
Performance Metrics: In this report, get a snapshot of your overall performance like
Number Listing on Verified and Priority Calls
KPIs of last 7 days vs. previous tenure
Monthly consumption status
Daily trends of calls
Average Call Duration
Call Pick Up Rate
Time slot analysis
Lead Performance
Detailed Report: This report gives you an in-depth analysis of your calling performance at the number level, such as:
Spam Report
Call Pickup Rate
Average Call Duration
Time Slot Analysis
Lead Performance
Label Performance
Call Reason Performance: This report provides insights on how people are responding to the context you set for your calls, such as:
Total Call Reasons Set
CPR VS Call Reason Comparison
Unique Call Reason Performance
Average Call Duration on Call Reason
Number level analysis of Call reason
Video Caller ID Performance: This report will give you an overview of how people are engaging with your branded video, such as
Total/Avg. Watch time
Number Level Video Performance
Daily & Average Trends of Videos
Videos Played by Badge
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When will the analytics dashboard update?
The analytics dashboard updates every 24 hours. And there is a latency of 24 hours like any other standard analytics product/module available in the market.Where can I access my calling insights on the analytics dashboard?
Please click on “Analytics” in the left navigation menu to access calling insights.How can I download a report from the analytics dashboard?
Step 1: Reports can be downloaded by clicking on the three-dot menu in the right-hand corner of the dashboard. Step 2: The Download option will be available in PDF and CSV format.Where can I find my Call Reason analytics dashboard and what does it cover?
Call Reason analytics can be found on the third page of the analytics dashboard. You can select the third page to view Call Reason analytics. Details covered in the Call Reason analytics dashboard:Where can I find analytics of my Number Groups?
You can visit the Analytics section on the business console and select a specific Number Group to check the performance and get detailed insights on calling use case/processes. The date range option is also available to to filter Number Groups as ...