What happens when I breach the spam threshold?

• Related Articles

• What is the SPAM threshold?

  We have a proprietary machine-learning algorithm to calculate the spam threshold on a number based on call recency, call frequency, average call duration, call pickup rate, etc. And there is no fixed number for the spam threshold. 

• What happens when my listed number is marked as spam?

  When the spam threshold is breached by a verified number, an additional tag showing the spam score is displayed. The number is demoted to a verified number in case of priority calls, and the same number can never be updated as a priority call. The ...

• How is spam calculated?

  Truecaller’s proprietary machine-learning algorithm benchmarks spam against a number based on a number of parameters including, but not limited to user feedback, call recency, call frequency, average call duration, etc, and there is no defined number ...

• How will the SPAM update happen? How will I know which numbers are SPAM?

  The self-serve portal is updated live with the status of all onboarded numbers. In addition, an automated email is triggered when the number crosses the spam threshold so that you are aware of the same.

• If the numbers are still spam after opting for Truecaller Verified Business Caller Id, what is the value add?

  Truecaller Verified Business Caller ID is a brand identity solution. It will help you showcase your brand name, logo, and industry tags to establish brand safety and trust in communication while also preventing identity theft by scammers. There will ...