What happens after the user requests a callback? How does Truecaller share information with businesses?

What happens after the user requests a callback? How does Truecaller share information with businesses?

Data is available on the business console on a real-time basis. Businesses can download the logs based on the frequency defined at their end to take action. 


The business console will have real-time logs of the data the businesses can consume. Truecaller shares this information with the Enterprise in an email daily. The email has a daily count of callback requests along with a link to self serve Call Me back section to download the CSV file.


    • Related Articles

    • How to download the user requests for a callback?

      Data is available on the business console on a real-time basis. Businesses can download the logs based on the frequency defined at their end to take action. ​

    • In what formats can User Feedback be available for businesses?

      Businesses can set up user feedback campaigns in two formats: Call Ratings: Available only on answered calls to gauge the quality of the call. This helps businesses to optimize calling efficiency and performance. Questions: Available on Answered, ...

    • How to enable the User Feedback feature?

      Step 1: To enable User Feedback, login into your Truecaller business console. Click on the User Feedback option from the left navigation menu. Post that click on the “Enable User Feedback” button to enable the feature. Step 2: Click the “Enable” ...

    • What is User Feedback? How does it help?

      The feature takes the guesswork out of customer feedback. With User Feedback, businesses get a quick and easy way to gather valuable insights and opinions from their customers after each call. Not only will User Feedback helps businesses understand ...

    • Where can I check my User Feedback data?

      User Feedback data is available inside campaigns under the “STATS” tab. Businesses can select the timeline for the reporting and use the export report option to download the user feedback data. The cumulative feedback dashboards are also available ...