How to set up Call Me Back?

Step 1: Enable the Call Me Back functionality when using the feature for the first time.

Step 2: Read and agree to the Terms of Service to enable the feature.

Step 3: Click on the Add button to add numbers on which Call Me Back will be enabled.

Step 4: Select the Number Group on which Call Me back will be enabled.

Step 5: A success message will be displayed when Call Me Back is enabled.

Step 6: Post that select the calling slots to be made available on the after-call screen for users highlighted in the image. A success message will appear and be represented in the sample preview.

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• How will Call Me Back appear with the combination of other post-call features?

  Call me back will appear in the following form factor on the after-call screen with the combination of other features: Call Me Back + User Feedback Call Me Back + Video Caller ID Call Me Back + Video Caller ID + User Feedback

• Under which plans is the Call Me Back feature available?

  The Call Me Back feature is only available with the Advanced and the Enterprise plan.

• How will Call me back appear for users?

  Call Me Back will appear in the below-represented form factor for users. It will only appear on the Number Groups that are configured to get Call Me Back on the aftercall screen.

• On what kind of calls can Call Me back be enabled?

  Call Me Back can only be enabled for business calls that are rejected or missed.

• How much time does it take to activate Call Me Back?

  Ideally, Call Me Back takes 2- 4 hours to activate and appear for the numbers it's enabled.