How to activate Call Reason from the Truecaller business console?

How to activate Call Reason from the Truecaller business console?

Step 1: To add Call reason you need to click on the Call reason option on the left hand menu and then click on the “Create call reason” button to start the process.


Step 2: Add the Call reason as per your calling intent following the guidelines. The phone UI illustrates  a representation of how Call reason will appear on a actual verified business call.


Step 3: Post creating the Call reason text, click on the “Add nos” button. You will be prompted to select two options to assign the Call Reason text:

  • Number Grouping - Select this option if you want to  add the Call Reason to a specific Number Grouping

  • Upload Number - You can assign the Call Reason to existing numbers by uploading them in the .CSV number upload



Step 4: On completion of creating and adding Call Reason you will get the success message. And Call Reason will reflect on the verified numbers in the next 48 business hours.


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