How frequently can one change video?

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• How do we change existing member roles?

  To change an existing member role please reach out to the Customer Success team by writing an email to cs@truecaller.com

• What are the available video dimensions for Video Caller ID?

  Videos can be uploaded in two formats - portrait and landscape. Uploading a landscape video is mandatory. The portrait video is optional.  If both portrait and landscape videos are uploaded, the portrait video will be displayed on the user’s Caller ...

• How to set up a Video Caller ID?

  Step 1: Click on the Video Caller ID section on the left navigation. Post that, click on the “Create Video Caller ID” button to start uploading the video. Step 2: Add landscape and portrait videos as per the recommendation. Please note landscape ...

• Under which plans is the Video Caller ID feature available?

  The Video Caller ID feature is only available with the Advanced and the Enterprise plan.

• Can I change the order of my question in a feedback campaign?

  Feedback question order can be changed only while creating a new campaign. The toggle option beside the campaign cards can be used to shuffle the order of questions. Illustration: For example, the third question will now be reordered as the second ...