How does Truecallers spam detection happen on the app?
Truecaller spam lists are created by our user community which chooses to report unsolicited calls and SMS messages. By enabling the creation of a spam directory it helps our users to avoid:
- Fraud or criminal activity
- Abusive or obscene calls (to anyone but especially women)
- Crank calls
- Unsolicited telemarketing calls
- Robocalls
- Phone spam
- Scams (like pyramid schemes, tech-support scams, impersonation of financial institutions)
We consider that we have a legitimate interest to collect spam reports made voluntarily by our users to prevent fraud, crime, abuse, and unsolicited calls and messages. When users block messages they can choose to suggest the name of the business or person making the call or sending the message. We collect these reports over a period of time, and if there are multiple instances of a particular number being listed as spam by our user community, we designate the number as spam and share this information when there is an incoming spam call or SMS to our users.
Apart from blocking & marking numbers as spam, Truecaller also allows users to inform us if the activity associated with a number is not spam. Our algorithms also factor in these positive feedbacks while evaluating if a number needs to be shown as spam/not spam to the rest of the Truecaller user base.
Related Articles
How will the SPAM update happen? How will I know which numbers are SPAM?
The self-serve portal is updated live with the status of all onboarded numbers. In addition, an automated email is triggered when the number crosses the spam threshold so that you are aware of the same.
How is spam calculated?
Truecaller’s proprietary machine-learning algorithm benchmarks spam against a number based on a number of parameters including, but not limited to user feedback, call recency, call frequency, average call duration, etc, and there is no defined number ...
What is the SPAM threshold?
We have a proprietary machine-learning algorithm to calculate the spam threshold on a number based on call recency, call frequency, average call duration, call pickup rate, etc. And there is no fixed number for the spam threshold.
What happens when I breach the spam threshold?
When the spam threshold is breached by a verified number, an additional tag showing the spam score shall be displayed. The number is demoted to a verified number in case of priority calls, and the same number can never be updated as a priority call. ...
What happens when my listed number is marked as spam?
When the spam threshold is breached by a verified number, an additional tag showing the spam score is displayed. The number is demoted to a verified number in case of priority calls, and the same number can never be updated as a priority call. The ...