How do we change existing member roles?
To change an existing member role please reach out to the Customer Success team by writing an email to cs@truecaller.com
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How frequently can one change video?
There is no limit to changing videos, and businesses can upload any number of videos for usage.
Can I change the order of my question in a feedback campaign?
Feedback question order can be changed only while creating a new campaign. The toggle option beside the campaign cards can be used to shuffle the order of questions. Illustration: For example, the third question will now be reordered as the second ...
Can we upgrade/degrade our current plan?
To change an existing subscription plan please reach out to the Customer Success team by writing an email to cs@truecaller.com Please note you need to give a prior intimation of 30 days before you downgrade a subscription plan. And it needs to be ...
Are there any guidelines around the Call Reason text?
The call reason text should be <= 50 characters The reason mentioned must be crisp, meaningful, and easy to understand from the end user's call perspective The text should be free from grammar or spelling errors Should be moderated and free from ...
How to remove Call Reason on the Truecaller business console?
For removing a numbers from Call Reason you need to select from your existing list of Call Reason. Then select either of the two options; Number Grouping or List Upload mode to remove the Call Reason. Please note it will take 48 business hours for ...