Are there any guidelines around the Call Reason text? 

Are there any guidelines around the Call Reason text? 

  1. The call reason text should be <= 50 characters
  2. The reason mentioned must be crisp, meaningful, and easy to understand from the end user's call perspective
  3. The text should be free from grammar or spelling errors
  4. Should be moderated and free from irrelevant/harmful content before it reaches end-users, including:
    1.  Promotional content
    2. Cyberbullying
    3. Sexual harassment
    4. Hate speech
    5. Violent threats​​​
    6. Suicide/self-harm
    7. Personally identifiable information
** You can only update/change the call reason text for a number after 30 days. 

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