Enterprise - Help Center

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For how long will the User Feedback data be available for download?
Only the last 7 day’s data will be available for download.
Where can I check my User Feedback data?
User Feedback data is available inside campaigns under the “STATS” tab. Businesses can select the timeline for the reporting and use the export report option to download the user feedback data. The cumulative feedback dashboards are also available ...
Can user feedback campaigns be edited?
Once the user feedback campaign is live, it cannot be edited.
What happens when a date, Number Group, and Call Type overlap in multiple campaigns?
In this scenario, businesses, while setting up feedback campaigns, should avoid running campaigns on the same date across a Number Group. While running multiple campaigns on the same number of groups, the Call Type must be different, or the campaign ...
How many feedback questions can be added to a feedback campaign?
A maximum of three feedback questions can be added to a user feedback campaign. These can be a combination of Call Ratings and Questions[Multi-choice short, Multi-choice long, and Free Text] or either of them.

Popular Articles
How to get in touch with us to get started with Truecaller Verified Business Caller ID account?
You can get started by clicking on “Get in touch” option on the Truecaller for Business homepage menu. Followed by submitting your business details.
Does Truecaller Verified Business Caller ID help in removing spam from my numbers?
Truecaller Verified Business Caller ID does not remove spam. Onboarding with the verified business program does not guarantee spam removal or number whitelisting. When a verified number is identified as spam by Truecaller’s spam algorithm, an ...
What is the character limit for Call Reason?
The call reason text should be <= 50 characters, and a minimum charter limit of 10. The reason mentioned must be crisp, meaningful, and easy to understand from the end user's call perspective. The text should be free from grammar or spelling errors
What is a Business Profile?
Business Profile helps you share your business info and show your authentic brand personality exclusively to Truecaller Users. Exhibit online presence with Website and Social Links. Add visual context and appeal with handpicked images. And summarize ...
What is Call Reason?
Call Reason enables Verified Businesses to let their customers know why they are calling them. It helps in adding context to business calls and improves customer confidence by communicating even before the call is picked up.

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